Contact Us — FastPayoutCasinoNZ

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Get in Touch

We welcome enquiries from readers, casino operators, and industry professionals. Below you will find the best way to reach us depending on the nature of your message.

General Enquiries

Questions about our reviews, methodology, or casino recommendations? Spotted an error on the site? Want to suggest a casino for us to review?

Email: [email protected]

Business & Partnerships

Casino operators, affiliate managers, and media partners — for business proposals, partnership enquiries, or press requests, please use our business email.

Email: [email protected]

Response Times We aim to respond to all enquiries within 48 hours during business days (Monday to Friday, NZST). Partnership and business proposals may take slightly longer as they are reviewed by our editorial team to ensure alignment with our independence standards. During busy periods, responses may take up to 5 business days.

What We Can Help With

Casino review questions — Clarifications about our ratings, testing data, or scoring methodology
Casino suggestions — If there is a casino you think we should review, let us know and we will add it to our testing queue
Corrections and updates — If you notice outdated information or factual errors on our site, we appreciate the heads-up and will correct it promptly
Partnership proposals — Casino operators and affiliate networks looking to work with us are welcome to get in touch
Media and press enquiries — Requests for quotes, data, or expert commentary on the NZ online gambling market

What We Cannot Help With

To ensure we set the right expectations, here are some things that fall outside our scope.

Please Note FastPayoutCasinoNZ is an independent review site. We are not affiliated with, employed by, or acting on behalf of any online casino. We cannot resolve disputes between players and casinos, access your casino account, process withdrawals or refunds, or provide legal or financial advice.

Gambling advice — We do not provide personal gambling advice or betting tips. Our content is informational only.
Casino disputes — We cannot intervene in disputes between players and casinos. If you have an unresolved complaint, contact the casino's support team directly, or escalate to the licensing authority listed on the casino's website.
Account issues — We have no access to any casino's systems. For login problems, verification delays, or withdrawal issues, contact the casino's customer support.
Legal or financial advice — We are reviewers, not solicitors or financial advisers. For legal questions about gambling in New Zealand, consult a qualified professional.

Responsible Gambling Support

If you or someone you know is experiencing difficulties with gambling, please reach out to the following free, confidential support services available to all New Zealanders. These organisations are staffed by trained professionals who can help.

NZ Gambling Support Services

These services are free, confidential, and available to all New Zealand residents.

NZ Gambling Helpline 0800 654 655 (free, 24/7)
Call or text 8006

Safer Gambling Aotearoa safergambling.org.nz
Information and support resources

Problem Gambling Foundation pgf.nz
Free counselling and support

NZ Ministry of Health health.govt.nz
Government health information

If gambling is causing you harm, please contact the NZ Gambling Helpline on 0800 654 655 — it is free, confidential, and available 24 hours a day, 7 days a week. You do not need to be in crisis to call. They can also provide information and support for family members affected by someone else's gambling.

For more about our team and approach, visit our About Us page, or return to our top casino rankings.